Help centre

Instantly after payment, by email and in your dashboard, each with a unique QR code scanned at the gate (or a join link for online events).

Each vote costs the amount set by the organizer. Buy as many as you like by card, bank transfer or USSD, and they are added to the live tally immediately.

Tickets: yes, up to 48h before the event (24h for online). Votes, donations, raffle entries and trivia plays are final once confirmed.

Your balance is paid every Friday to your registered mobile money or bank account. Ask for a payout from the Payouts tab of your organizer studio.

Draws use an audited random selection over every entry sold, are recorded in our audit log, and winners are notified by SMS + email. 18+ only.

Yes. Open the ticket in your dashboard and tap Transfer. The QR regenerates so only the new holder can use it.

Each play shows one question at a time with a countdown kept on our server. Most right answers wins; in a tie the fastest wins. In paid games you can play again; your best score counts.

Yes. Choose how many tickets you want, then type each friend's name at checkout. Add their email and they get their own ticket and QR code; the gate scans each one once.

Tap "Talk to a human" below and tell me your name and phone number. Someone from our team joins this chat, usually within a minute during opening hours (). Outside those hours I open a ticket for you and the team replies by SMS or email. You can also call 0706 525 4824 or WhatsApp 0706 525 4824.

Some events offer student prices. Pick the Student tab on the event page, and bring your student ID: the gate team checks it when they scan your ticket.

Our team is available . I am here all day and night to answer questions and open a ticket for anything I cannot finish.

Yes. Your details are encrypted, only staff who need them can see them, and every view is recorded. We never sell your data. You can ask for a copy of your data or close your account any time in Account → Privacy.

The organizer decides for each event: it is either added at checkout, or the organizer pays it from their sales. You always see the full amount before you pay.

Tell me what happened here and tap "Talk to a human", or open Help → Complaints in the app. You get a reference at once, we answer within 48 hours, and you can escalate if you are not happy with the answer.

Every sale lands in the organizer's wallet in the studio. They withdraw to a bank account the bank has confirmed is theirs; verified organizers are paid at once.

Open Account → Privacy → Close my account. If you owe nothing and your wallet is empty, it closes at once; otherwise the screen tells you what to finish first.